Privacy Policy.

Privacy Policy & Terms and Conditions

Last Updated: 5/1/2025

1. Privacy Policy

FreshNest Cleaning LLC ("we," "our," or "us") values your privacy. This policy explains how we collect, use, and protect your personal information.

1.1 Information We Collect

When you visit or interact with our website (www.freshnest-cleaning.com), we may collect:

  • Personal Information: Name, email, phone number, and address (when booking a service).

  • Payment Information: Payments are securely processed through third-party providers (e.g., Stripe, PayPal).

  • Cookies & Tracking Data: We use cookies, Google Analytics, and similar tools to enhance user experience and marketing.

1.2 How We Use Your Information

We collect this information to:

  • ✅ Provide and manage our cleaning services.

  • ✅ Process bookings and payments securely.

  • ✅ Improve customer support and communication.

  • ✅ Send promotions and service updates (only if you opt-in).

1.3 Sharing Your Information

We do not sell your personal data. However, we may share it with:

  • ✔ Service providers (e.g., payment processors, scheduling tools).

  • ✔ Legal authorities if required by law.

  • ✔ SMS consent is not shared with third parties or affiliates for marketing purposes.

1.4 Cookies & Tracking Technologies

Our website uses cookies to improve your experience. You can manage or disable cookies in your browser settings.

1.5 Consent for Communication (SMS, Email, Calls)

By providing your phone number and email, you agree to receive recurring automated promotional, marketing, and customer service text messages, emails, and phone calls from FreshNest Cleaning LLC at the contact information provided.

  • ✔ Message and data rates may apply.

  • ✔ Message frequency may vary.

  • ✔ Reply HELP for help or STOP to opt out of SMS messages at any time.

  • ✔ Unsubscribe links are provided in our emails.

  • ✔ Consent is not a condition of purchase.

  • ✔ Opting out may limit certain service notifications.

  • ✔ View our privacy practices at: https://www.freshnest-cleaning.com/privacy-policy-1

  • ✔ View our terms of service at: https://www.freshnest-cleaning.com/terms

1.6 Your Rights & Choices

You have the right to:

  • 🔹 Request access to your personal data.

  • 🔹 Request deletion of your data (unless legally required to keep it).

  • 🔹 Opt out of marketing emails and SMS at any time.

1.7 Data Security

We use SSL encryption and industry-standard security measures to protect your data. However, no online platform is 100% secure.

1.8 Contact Us

For privacy concerns, contact us at:

  • 📧 Email: contact@freshnest-cleaning.com

2. Terms of Service

By using www.freshnest-cleaning.com, you agree to these Terms of Service.

2.1 Booking & Payments

  • A deposit or full payment may be required for certain bookings.

  • Pricing is subject to change based on service demands, supply costs, or other operational factors.

  • Cancellations within 24 hours of an appointment may result in a cancellation fee.

2.2 Cleaning Services & House Conditions

  • We strive to provide high-quality, eco-friendly cleaning services.

  • We are not responsible for pre-existing damages or hazardous conditions in your home.

  • Customers must provide access to the property at the scheduled time.

  • Condition of the Property: If excessive cleaning is required beyond the standard service (e.g., hoarding conditions, excessive grime, biohazards), FreshNest Cleaning reserves the right to adjust pricing or decline the job.

2.3 Liability & Damage Policy

  • Our team is fully insured, but we are not liable for damages to fragile or improperly secured items.

  • Any damage must be reported within 24 hours of service completion.

2.4 Refunds & Satisfaction Guarantee

  • If you are not satisfied with our service, you must notify us within 24 hours for a free re-clean or partial refund (evaluated on a case-by-case basis).

  • Refunds will not be issued for issues beyond our control (e.g., deeply embedded stains, pre-existing damage, lack of maintenance).

2.5 Modifications to Terms

FreshNest Cleaning LLC may update these terms at any time. Continued use of our website implies acceptance of any updates.